Replacement Policy

Missing Items & Replacement Policy

At Creoclay, we carefully pack every order with attention and care. In the event that an item is missing, we are happy to assist — however, the following guidelines apply:

Reporting Window

• Missing items must be reported within 7 days of the marked delivery date.

• Requests made after 7 days of delivery will not be eligible for refund or replacement.

• Please contact us HERE

Why This Policy Exists
As a small business, we aim to remain fair, consistent, and sustainable in all of our practices. This policy allows us to continue providing high-quality service while maintaining clear and reasonable procedures for all customers. It also ensures that requests can be reviewed and resolved efficiently so we may provide timely support and close out inquiries promptly.

If you have any questions or need assistance with your replacement request, please do not hesitate to contact us at Hello@Creoclay.com. We will do our best to respond within 72 business hours of receiving your email.