I haven't received an email with my tracking number?

You will receive a shipping email once your order is being prepared for shipment.

Your shipping confirmation with your tracking number may go to spam or promotions tab (for gmail users). If you need help or have questions please contact us.

My package is marked as delivered but I can't find it, what should I do?

We are sorry to hear you are having issues with your delivery! 

One of the best methods we suggest is to contact your local post office. They can track down the postal worker who often times can verify if the package was delivered or not, and may possibly even know where your package could be! 

If your package is not found, please email hello@creoclay.com and we will see what we can do to further help you!

I received the wrong item, how can I get the right one?

We are so sorry for the mix-up on our part and want to get this corrected as quickly as we can for you! 

Please email hello@creoclay.com and we will be able to get you your correct item as soon as possible!

How long does shipping take?

Shipping times vary. Once your item ships and is in the hands of USPS, delivery can take between 2-5 business days, barring any delays during transit and final delivery.

Please note: We will use the shipping method selected at the time of checkout. If insurance or faster delivery is needed, please select the appropriate options.

How do I track my order?

Tracking is provided with every order once it has been shipped. Please be sure to keep an eye on the email entered in at checkout for shipping notifications and order updates.

Help, I entered the wrong shipping address!

We understand mistakes happen and we will help where we can.

Unfortunately, due to the high amount of orders processed and shipped daily, it may not always be possible to keep up with corrections and mistakes made at the time of checkout.

We are not responsible for any incorrect addresses or additional changes requested to be made to your order after your order has been placed.

Can't find what you're looking for?

We are happy to help! Send us an email and we will be in touch withing 1-3 business days.

Please email us at